Warranty and service
 
Most products sold in our store have a manufacturer's warranty.
If a defect is found in the equipment covered by the warranty,
please contact the nearest our bussiness partner or directly with us
email: office@yogi24.co.uk 
This is a very quick complaint process that allows you to bring equipment to full work in the shortest possible time.

Note: please keep the proof of purchase (receipt or invoice) and the original packaging until the end of the warranty period - they constitute the basis for submitting complaints.

Complaints
Always check for damage in transit before picking up your shipment.

If the packaging carries visible external damage, we advise that you refuse delivery of the package and then and immediately contact us by telephone on 0044 7751701659 / UK
or if it is possible please open the package in the presence of the courier - in the event of non-compliance, a discrepancy report is prepared, which forms the basis for a subsequent complaint.

If the purchased product turns out to have manufacturing defects or is not as described, please follow the complaint procedure below:
Send us the product you want to complain to, accompanied by a written statement in which you will describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision taken by the store).
Within 14 days of receiving the package, we will inform you by e-mail or phone about the result of the complaint procedure.
If the complaint is approved, within 7 business days of the day the decision is made, we will compensate you for the costs incurred by: repairing the claimed product, sending a new copy of the product or refunding.
If the complaint is considered unjustified, we will provide you with a detailed justification for the decision and within 14 working days we will send the advertised product at our expense. In the case of payment by card, the refund will be made to the card.
 

If in doubt, please contact us at the email address: office@yogi24.co.uk, 0044 / 7751701659 UK
We will provide you with tips on how to quickly and easily process a complaint.

Return of products
In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving reasons as part of withdrawal from the contract, according to the general principles arising from the provisions on the conclusion of distance contracts. This applies only to consumer sales, and therefore applies only to sales to a natural person who purchases for purposes not related to professional or business activity.

The returned product cannot bear traces of use - each item must be complete and factory packed, the goods delivered in the original packaging in unchanged condition. If this condition is not met, the product will not be accepted.

If you want to return a product:
Send the purchased product in undamaged condition and in the original packaging with all its contents.
Attach to the shipment a written statement in which you include the desire to return the product, as well as the account number to which the refund will be transferred.
Within 3 business days of receiving your parcel, we will check the condition of the delivered product (whether it has any traces of use, whether it has been damaged or damaged, whether it is in the original packaging with all its contents).
If we do not notice any contraindications, we will send information on your successful return of the product to your email address. A refund will be issued to the attached account number within 7 days. In the case of payment by card, the refund will be made to the card.
If your return of the product is rejected (due to damage to the product or signs of use), we will inform you of the e-mail address that you have not accepted the return of the product. We will send the product back to the indicated return address within 7 working days, covering the shipping cost.
If you provided the wrong address and the package is lost or not delivered on time, the company is not any responsible.